Frequently Asked Questions (FAQs)
1. What is EshopSupply?
EshopSupply is a global B2B wholesale sourcing platform that connects international buyers with verified manufacturers and suppliers.
We help businesses — both online and offline — purchase bulk products directly from factories at competitive prices and ship them worldwide.
2. Who can buy from EshopSupply?
Our platform is open to business buyers only, including:
E-commerce sellers (Amazon, Shopify, Flipkart, etc.)
Retail store owners and distributors
Importers, wholesalers, and sourcing agents
Corporate procurement departments
We do not sell single retail units to individual consumers.
3. What types of products do you offer?
We provide a wide range of wholesale products across major categories such as:
Electronics • Home & Kitchen • Tools • Beauty & Personal Care • Fashion • Sports & Outdoor • Toys & Gifts • Energy & Lighting • Automotive Accessories • More
Our catalog is continuously expanding with new and trending items.
4. What are your minimum order quantities (MOQ)?
Minimum order quantity varies by product and manufacturer.
Some products start from as low as 10–50 units, ideal for online sellers.
Others may require bulk or pallet orders for better pricing.
MOQ details are listed on each product page or can be confirmed by our sales team.
5. What payment methods do you accept?
We accept secure international payments through:
Bank Wire Transfer (T/T)
PayPal (for small orders or samples)
All Major Credit cards
All payments are invoiced in USD unless otherwise agreed.
6. Do you ship worldwide?
Yes, we ship to over 100 countries through reliable logistics partners such as DHL, FedEx, UPS, Aramex, and international freight forwarders.
7. How long does delivery take?
Estimated delivery times:
Express: 3–10 business days
Air Freight: 7–15 business days
Sea Freight: 25–45 business days
Delivery times may vary by country, customs clearance, and shipping season.
8. Can you handle customs clearance and duties?
All orders are DDP shipments, we handle customs clearance and import duties on your behalf.
9. Do you provide product customization or private labeling?
Yes. We offer OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services.
You can customize:
Product design and specifications
Packaging and labeling
Branding (logos, colors, materials)
MOQ for customization depends on the product category.
Please email at sales@eshopsupply.com for details.
10. How do you ensure product quality?
We work with verified and certified factories that comply with international standards such as CE, RoHS, FCC, BIS, and ISO.
Our team conducts pre-shipment inspections and quality control checks to ensure accuracy and reliability before delivery.
11. What is your return or exchange policy?
We accept returns or exchanges only for:
Defective or damaged products upon arrival
Incorrect items or quantities shipped
You must notify our support team within 7 days of receiving the order with photos and supporting details.
For more information, please see our Return & Exchange Policy page.
12. Do you offer product samples?
Yes. Samples can be ordered for most items.
Sample cost and shipping fees are typically paid by the buyer, You can create account and purchase directly from our website.
13. Can I become a supplier on your platform?
Yes, we welcome new suppliers who meet our quality, export, and compliance standards.
Please contact our supplier management team at supplier@eshopsupply.com with your company profile and product catalog.