1. General Overview
We are committed to providing efficient and reliable international shipping services for all wholesale orders. This policy outlines our standard procedures, delivery timelines, and buyer responsibilities for cross-border shipments.
2. Order Processing Time
Processing Time: Orders are processed within 3–5 business days after payment confirmation.
Peak Season Notice: During holidays or peak production periods, processing may take longer; buyers will be notified in advance.
Order Verification: Large or custom orders may require additional time for quantity checks, export documentation, and product quality inspections.
3. Shipping Methods
We partner with major international logistics providers to ensure safe and timely delivery. Available options include:
Express Couriers: DHL, FedEx, UPS, or Aramex (3–10 business days).
Air Freight: Suitable for mid-volume orders requiring faster delivery (5–12 business days).
Sea Freight / LCL / FCL: Recommended for bulk shipments (20–45 business days).
Rail / Land Freight: Available for select regions (e.g., Asia–Europe routes).
The shipping method will be selected based on order volume, destination, and buyer preference.
4. Shipping Costs
Shipping costs are calculated based on weight, volume, and destination.
CIF (Cost, Insurance, Freight) or FOB (Free on Board) terms may apply depending on the contract.
Any additional charges such as customs duties, taxes, or local handling fees are the buyer’s responsibility unless otherwise agreed in writing.
5. Customs, Duties & Taxes
All international shipments are subject to customs clearance.
Import duties, VAT, GST, and brokerage fees are not included in our product prices or shipping fees.
The buyer is responsible for complying with local import regulations and paying all applicable charges at the destination.
We can provide commercial invoices, packing lists, and HS codes upon request to assist with customs procedures.
6. Delivery Time Estimates
Estimated delivery times vary by destination and shipping method:
| Region | Express | Air Freight | Sea Freight |
| North America | 5–10 days | 7–14 days | 25–40 days |
| Europe | 5–12 days | 10–18 days | 30–45 days |
| Asia Pacific | 3–8 days | 5–12 days | 15–30 days |
| Middle East | 5–10 days | 7–14 days | 25–35 days |
| Africa / Latin America | 7–15 days | 10–20 days | 35–60 days |
7. Shipping Insurance
All shipments can be insured upon request, buyers may choose to arrange their own insurance.
8. Tracking and Delivery Confirmation
Once your order has shipped, you will receive a tracking number and carrier information by email.
Buyers are responsible for monitoring delivery progress and ensuring availability to receive the goods.
9. Damaged, Lost, or Delayed Shipments
Please inspect all goods upon receipt.
Any damage, shortage, or loss must be reported within 7 days of delivery with photos and carrier documentation.
For insured shipments, claims will be filed with the carrier or insurer according to international freight rules (INCOTERMS).
We are not liable for delays caused by customs inspections, natural disasters, or carrier operational issues.
10. Return & Replacement Policy (Wholesale Orders)
Due to the nature of wholesale transactions, returns are generally not accepted unless products are defective or incorrect.
Approved replacements will be shipped with the buyer covering return freight unless agreed otherwise.
11. Contact Information
For inquiries about shipping arrangements, documentation, or delivery tracking, please contact:
Email: cs@eshopsupply.com